Policies & Procedures|Terms & Conditions

1. What is Veterans Care Privacy Policy?

At Veterans Care Plus safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by The Health Information Portability Act of America (HIPAA) as well as those required by the Boards of Pharmacy and the US Department of Health. We use current technologies and maintain high security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse.

2. What is the mail order return policy?

By law, pharmacies cannot accept for return to inventory any medication that has been previously dispensed. Therefore, once an order has been shipped, the pharmacy cannot accept returns or issue refunds. If you have a doctor’s appointment scheduled in the near future, we recommend you obtain needed supplies from your local pharmacy until you confirm any prescription changes with your doctor. Typical mail order fulfillment is for 90 day’s supply at a time, though you can order less at your option.
 

3. Terms & Conditions

The following Terms and Conditions govern your participation in the program. In these Terms and Conditions, "you" and "your" mean each person who has purchased a Veterans Care Plus membership.

Use of Membership. Your membership benefits are not transferable or assignable without our express written consent. You agree to use your membership only for your own personal use and for immediate family members living in your household. You and Veterans Care Plus agree that there are no additional third-party beneficiaries under the program.

No Change in Status. You understand that your prescription medications are dispensed only in accordance with the order of your physician or other health care provider. Membership in this program does not alter or affect your ability to obtain prescription medication or your responsibility to use prescribed medication in accordance with the directions of your physician or other health care provider and pharmacist.

Confidentiality. Your pharmacy ensures that customer prescription information remains strictly confidential. Pharmacies work with agents and affiliates, also bound to strict confidentiality, to perform certain functions under this program. Customer service for the program will be managed by Veterans Care Plus. As an extra service to you, as a part of your enrollment in this program, we may send e-mails, direct mailings, or telephone you with offers or information that may be of interest to you. For these purposes, we may use outside processing companies as an agent but they are also bound to strict confidentiality. Your privacy is of utmost importance to us. We will never sell or lease our membership list.